pko FAQ — Account, Security and Withdrawal

Yes. pko uses SSL encryption (TLS) on the site, so all data exchanged between your browser and the server — personal details, payment data and login credentials — remains encrypted. Your information is not sold to third parties. Read our privacy policy for more details.

Always check the browser address bar to confirm the URL is exactly pkologin.cam — no extra characters, hyphens or different domain. pko never asks you to log in by clicking an unfamiliar link. Instead of logging in through links received via SMS or social media, type the address directly into your browser.

Go to the pko login page and change your password as soon as possible. Then immediately inform the pko support team via 24/7 live chat. Change the PIN on the mobile wallet (bKash / Nagad) linked to your account. You can also request a temporary account lock through support.

Never. No pko staff member or support agent will ever ask for your OTP, bKash PIN or Nagad PIN. If anyone asks for these, they are a fraudster. Cut off contact immediately and report it to pko support.

Choose a password of at least 8 characters that includes uppercase and lowercase letters, numbers and symbols. Do not use your date of birth, name or any easily guessable word. Do not use your pko account password on any other site — keep a separate password for each account.

Both the pko Android (APK) and iOS versions are available. The app must be obtained through the official channel — log in to the site to find app-related information. You can read more about the pko App. Downloading the APK from unknown third-party sites is not recommended.

Yes, easily. On Android, open the pko site in Chrome, then choose "Add to Home Screen" from the menu. On iPhone, open the site in Safari, tap the share icon and select "Add to Home Screen". This creates an app-like icon and lets you access the site quickly.

pko is designed mobile-first, so it works well on Android smartphones, iPhones and tablets. You will also get the full experience on desktop and laptop. Use a modern browser (Chrome, Firefox, Safari, Edge). Some games may not run correctly on older operating systems or browsers.

If your connection drops during a slot or live casino game, the server saves the session. When you reconnect, you can continue from where you left off. However, you may miss some live rounds. If you run into this kind of issue, contact support via live chat — they will assist you in Bengali.

Yes, but conditions must be met. For the welcome bonus at pko, you must complete wagering of 10 times the bonus amount. Example: if you deposit ৳1,000 and receive a ৳1,500 bonus, your total balance is ৳2,500 and the wagering required is ৳1,500 × 10 = ৳15,000. Once this condition is met, the winnings from the bonus can be withdrawn.

Yes, this is an important security policy. Withdrawals from pko can only be made to a bKash, Nagad, Rocket or Upay wallet registered in the player's own name. Withdrawal requests to another person's wallet or to a third party will be rejected. This is done for your protection.

The minimum withdrawal amount at pko is ৳500. This limit applies to all methods — bKash, Nagad, Rocket and Upay. Withdrawal requests below this amount cannot be made. The minimum deposit amount is also ৳500.

Withdrawals from pko via bKash, Nagad, Rocket or Upay are generally completed within 15 minutes to 2 hours. The process is faster when account verification is complete and all details are correct. If verification has not been done, the first withdrawal may take a little longer.

Yes. Documents submitted to pko — copies of your national ID card or passport — are used only for identity verification purposes. They are stored on encrypted servers and are not shared with third parties. See the privacy policy for more information.

When verification is rejected, you will usually receive an email or notification explaining the reason. If the document image is unclear or cropped, resubmit a clear photo. If you are unsure of the problem, speak with pko's 24/7 live chat support in Bengali — they will assist you directly.

A national ID card (NID) is generally accepted. If you do not have one, a passport or driving licence may also be submitted. The name and photo on the document must be clearly visible. An OTP may also be required to verify your mobile number.

pko may request verification at the time of your first withdrawal request or when transactions exceed a certain amount. This is part of the security policy — it is done to confirm account ownership and prevent fraud. Completing verification on time makes future transactions smoother.

Verification keeps your account secure. It ensures that only you can manage your own account and that no one else can open an account in your name. This platform is also for players aged 21 and above, so confirming age is another reason. Read the terms and conditions for full details.

At pko, usernames must generally consist of English letters and numbers — special characters are limited. The password must be at least 8 characters long. Your username cannot be changed after registration, so choose carefully. Once your account is created, you can log in easily from the pko login page.

No. Under pko policy, each player may hold only one account. Opening multiple accounts is strictly prohibited, and if detected, all accounts may be closed and balances forfeited. Read the terms and conditions for full details.

Click the "Forgot your password?" link on the login page. Enter your registered mobile number or email and an OTP or reset link will be sent to you. Use it to set a new password. If you have trouble with the process, contact the support team.

You need an active mobile number and a valid email address to register. You must be 21 years of age or older. Once registration is complete, you can make a minimum deposit of ৳500 via bKash, Nagad, Rocket or Upay and start playing. New players have the opportunity to receive a 150% bonus of up to ৳15,000.

Yes. pko offers deposit limits, session time limits and account break (self-exclusion) options. Set your budget before playing and play for entertainment only. Full guidance on this is available on the responsible gaming page. This platform is for players aged 21 and above.