pko Privacy Policy

Last Updated: January 2025 — This policy may change at any time. The updated date will be shown on this page after any changes.

1. Introduction and Scope

pko is an online gaming and betting platform serving users in Bangladesh. This Privacy Policy ("Policy") applies to pko's website, mobile application, and all related services.

When you create an account on pko, make a deposit, or use any of our services, you agree to this Policy. If you do not agree with these terms, please refrain from using the service.

This Policy supplements our Terms and Conditions and operates under the terms stated therein. Protecting personal information is important to us and we follow applicable data protection regulations.

This Policy applies only to pko's own platform. pko is not responsible for the privacy practices of third-party websites or apps.

2. What Information We Collect

pko collects various types of personal information that are necessary for the proper operation of the service. A detailed breakdown of the information collected is provided below:

2.1 Registration and Identity Verification Information

Full name and date of birth (for age verification — service is for users aged 21 and above).
Mobile number and email address.
Username and password (stored in encrypted form).
National ID or passport number (when identity verification is required).

2.2 Financial Transaction Information

bKash, Nagad, Rocket, or Upay mobile wallet numbers.
Deposit and withdrawal amounts and timestamps.
Transaction reference numbers and history.

2.3 Gaming and Betting Activity Information

Betting history and win/loss records.
Preferred games, slots, or sports categories.
Bonus usage history and wagering progress.

2.4 Technical Information

IP address and device identifier information.
Browser type and operating system.
Cookies and session data (details in the cookie policy below).
Login times, session duration, and navigation patterns.

2.5 Communication Information

Live chat messages and the content of support requests.
Details of complaints or questions sent by email.
Information submitted through review or feedback forms.

3. Purpose of Using Information

pko uses collected information only for specific and legitimate purposes. Information is not used for any unnecessary purpose.

3.1 Account Management

Completing registration, verifying login, ensuring account security, and assisting with password recovery.

3.2 Providing Financial Services

Information is used to process deposits and withdrawals, check transaction security, and prevent fraud. Data is verified to ensure the minimum deposit and withdrawal of ৳500.

3.3 Responsible Gaming

Information is used to follow the responsible gaming guidelines on pko and to monitor users' gaming behavior in order to set limits or provide assistance when needed.

3.4 Customer Support

Previous communication records may be used to resolve your issues quickly through 24/7 live chat and email support.

3.5 Platform Improvement

Analyzing user experience to add new features, identify existing issues, and improve the speed and security of the platform.

3.6 Bonuses and Promotional Offers

Information is used to correctly apply and track the welcome bonus, VIP cashback, and other promotional offers.

4. Sharing Information with Third Parties

pko does not sell or transfer your personal information to third parties for commercial purposes. However, information may be shared with the following parties in specific circumstances:

4.1 Payment Processors

Information necessary to complete transactions via bKash, Nagad, Rocket, and Upay is shared with these mobile financial services. These parties have their own privacy policies.

4.2 Technology Service Providers

Limited information may be shared with trusted technology partners for server hosting, cybersecurity, analytics tools, and game software operations. These partners work under strict confidentiality agreements.

4.3 Legal Obligations

Information may be shared with relevant authorities in response to court orders, government investigations, or legally mandated requests.

4.4 Fraud Prevention

Specific information may be shared with verification agencies to protect the security of the platform and to identify financial fraud or unlawful activity.

Under no circumstances is your complete personal profile sold to marketing agencies or unrelated third parties.

5. Cookie Policy and Tracking

pko's website and app use cookies and similar technologies. Cookies are small text files stored on your device that help improve the quality of the service.

5.1 Essential Cookies

These cookies are necessary to maintain login sessions, perform security checks, and ensure core site functionality. They cannot be disabled.

5.2 Analytics Cookies

Analytics cookies are used to understand which pages users visit most, how long they stay, and where issues arise. This information is analyzed in aggregated form and no individual is identified separately.

5.3 Preference Cookies

Preference cookies are used for your language preference, display settings, and personalized experience. You can manage these cookies through your browser settings.

You can disable cookies by changing your browser settings, though this may limit some features of the service.

6. Data Security Measures

pko uses industry-standard security technology to keep your personal and financial information safe.

6.1 Encryption

SSL (Secure Socket Layer) encryption is used for all data transfers. Passwords and sensitive information are stored using strong hashing methods.

6.2 Access Control

Only authorized staff can access personal information, and only to the extent necessary to carry out their work. All access is logged and monitored.

6.3 Regular Security Audits

Regular security audits and penetration testing are conducted to identify potential vulnerabilities.

6.4 Response to a Data Breach

If a data breach occurs that may affect your information, pko will notify you as soon as possible and take the necessary steps.

Remember — never share your account password or OTP with anyone. No pko staff member will ever ask for your password or OTP.

7. Data Retention and Deletion

pko does not retain personal information beyond the necessary period.

7.1 Active Accounts

All relevant information is retained while your account is active. During this period, information is used to provide the service, ensure security, and maintain compliance.

7.2 Inactive or Closed Accounts

Even after an account is closed, financial transaction records are retained for the legally required period. Once that period has passed, the information is securely deleted.

7.3 Data Deletion Requests

You may request deletion of your personal information. However, certain information may be required to be kept for a set period due to legal obligations. Please contact our support team regarding this.

8. Your Rights and Controls

Every pko user has certain rights over their own personal information.

8.1 Right to Access Information

You have the right to know what information we hold about you. A request to view your information can be made through the support team.

8.2 Right to Correct Information

If your information is incorrect or incomplete, you can request a correction. This can be done through account settings or via support.

8.3 Data Portability

You have the right to request your information in a structured format.

8.4 Opting Out of Marketing Communications

If you do not wish to receive promotional emails or notifications, you can cancel your subscription at any time. However, important account-related notifications (such as security alerts) cannot be turned off.

8.5 Right to Lodge a Complaint

If you believe your data privacy has been violated, contact pko's support team with a complaint. We aim to respond within a set timeframe. Answers to common privacy questions can be found in our FAQ section.

9. Protection of Minors

pko strictly follows a 21+ age policy. Information from anyone under the age of 21 is not collected or processed.

Age verification is mandatory at registration. If an attempt to create an account by a minor is detected, that account will be immediately closed and any collected information will be deleted.

Parents are requested to take the necessary steps to prevent children and teenagers from accessing gaming and betting platforms. Device parental controls should be used.

10. Policy Changes and Updates

pko reserves the right to update this privacy policy as needed. Users will be notified of significant changes via email or a platform notification.

If you continue using the platform after changes are made, it will be assumed that you have agreed to the updated policy. It is recommended to check this page regularly.

Previous versions of the policy may be available through the support team upon request.

11. Contact and Complaints

If you have any questions, comments, or complaints about this privacy policy, you can reach us through the following:

Live Chat: Available 24/7 via the website or app.
Email: [email protected]

For privacy-related requests, send an email with the subject "Privacy Request" and include your account username. pko provides support in both Bengali and English.