pko Responsible Gaming:
Betting and casino games are entertainment — they stay enjoyable when played responsibly. At pko, we want every player to know their limits and use the platform with awareness.
All pko casino and betting services are available only to individuals aged 21 or older. Accounts will not be activated if age cannot be verified.
Why does responsible gaming matter?
With the right approach and clear limits, betting can be a healthy form of entertainment.
Betting and online casino games are a popular form of entertainment for millions of people. But like any entertainment, they stay enjoyable only when kept in check. pko believes that an informed player keeps to their budget, stops when they lose, and has no hesitation seeking help when needed.
Our Terms and Conditions clearly state under what circumstances an account can be temporarily or permanently closed. These rules are not just legal requirements — they exist to protect players.
Casino or betting should never be seen as a source of income. It is entertainment, and taking part means both winning and losing are equally possible. If you ever feel that gambling is affecting your family life or work, that is a sign it is time to seek help.
Under pko's Privacy Policy, if a player requests self-exclusion or the setting of limits, that information is kept completely confidential and is not used for any other purpose.
Tools for setting your limits
Every pko account comes with a set of protective tools that can be activated at any time.
Set a Deposit Limit
Set a maximum amount you can deposit daily, weekly, or monthly. Lowering this limit takes effect immediately; increasing it requires a waiting period.
Session Time Limit
Decide in advance how long you will stay on the site in one session. When the time is up, you will be logged out automatically and prompted to take a break.
Cooling-Off Period
Pause your account temporarily for one week, one month, or three months. During this period you will not be able to log in or make deposits.
Permanent Self-Exclusion
If you feel your gambling is out of control, you can apply for a long-term or permanent self-exclusion. Submit your request via live chat or email and the pko team will process it within 24 hours.
Loss Limit Setting
Enable this option to automatically stop betting once you have lost a set amount — making it easier to avoid further losses.
Request Direct Support
If you need help setting up any of these tools, start a live chat from anywhere on the page — the pko support team is available around the clock in both Bengali and English.
Warning signs of a problem
If you notice the following signs, take a break and talk to someone close to you.
Gambling problems do not always appear suddenly — they build up gradually. If you notice these signs in yourself or someone you know, take them seriously. You can find more detailed answers on our FAQ page.
- Placing repeated bets to try to recover lost money, and returning to gambling even after stopping.
- Hiding the amount you gamble from family or friends, or lying about it.
- Spending money set aside for bills or essential expenses on betting.
- Feeling restless, irritable, or anxious when not gambling.
- Spending long hours betting while neglecting work, studies, or family responsibilities.
- Borrowing money to bet, or betting more in order to pay off debts.
- Wanting to stop betting but being unable to do so.
Get help — you are not alone
Acknowledging a problem takes courage. Start anywhere — with family, a professional counsellor, or pko support.
pko Live Chat Support
Reach out via pko's 24/7 live chat. The team provides support in both Bengali and English. You can also submit a self-exclusion request or ask to set any limit directly through live chat.
Contact by Email
If you want to explain your situation in detail, write to pko support by email. Responses are prompt and all information is kept completely confidential.
Family and Close Friends
Share your concerns with a trusted family member or friend. Support from someone close is often the most effective first step.
Professional Mental Health Counselling
Seeing a mental health professional or counsellor is not a sign of weakness. Problem gambling is a recognised behavioural condition, and professional counselling can help effectively.
Government Health Services
Free or low-cost counselling is available at government mental health centres in Bangladesh, including the National Institute of Mental Health (NIMH).
Support Groups
Connect with others facing the same challenges. Online resources from international organisations such as Gamblers Anonymous are accessible from Bangladesh.
pko's Commitment
We believe responsible gaming is the foundation of a good experience. Through payment safeguards, session controls, and round-the-clock support, pko aims to ensure every player stays safe and satisfied.
Responsible Gaming FAQ
Find answers to the most frequently asked questions here.